Shipping and Delivery Policy
At Tryab New Holland, we strive to ensure a smooth and transparent delivery experience for all customers purchasing tractors, e-bikes, equipment, and other machinery through our platform www.tryabnewholland.com.
Since our products involve vehicle registration, insurance, logistics & installation, the shipping process is different from regular ecommerce purchases.
✅ 1. Delivery Coverage
We deliver across India, with logistics availability depending on product type:
| Product Type | Delivery Coverage | Notes |
|---|---|---|
| Tractors & Farm Vehicles | Pan India | Subject to RTO norms |
| E-Bikes | Pan India | Home delivery or nearest delivery hub |
| Heavy Machinery / Loaders | Pan India | Route feasibility required |
| Livestock (e.g., Bulls)* | Selected States Only | Special transport rules apply |
*Livestock delivery is subject to state laws, permits & availability.
⏳ 2. Estimated Delivery Timeline
Delivery time begins after order confirmation, documentation, and payment clearance.
| Product Category | Processing Time | Delivery Time |
|---|---|---|
| E-Bikes | 2–4 business days | 5–10 business days |
| Tractors & Vehicles | 3–7 business days | 7–20 business days |
| Heavy Equipment | 5–10 business days | 10–25 business days |
| Livestock (if applicable) | 2–3 days | 4–8 days |
Delivery timelines may vary due to RTO processing, customization, location, weather, and logistics availability.
🧾 3. Pre-Delivery Documentation (for Vehicles & Farm Machinery)
Before dispatch, customers must complete mandatory documentation (as applicable):
KYC: Aadhaar + PAN
Address Proof
State RTO Requirements for tractors/vehicles
Insurance Documents (if opted)
Financing/Loan Documents (if purchased via EMI/NBFC)
Tryab New Holland will guide you on the required documents during order processing.
🚛 4. Shipping & Delivery Charges
Shipping cost varies by location and product weight/size.
| Product | Shipping Fee |
|---|---|
| E-Bikes | ₹1,500 – ₹6,500 (location-based) |
| Tractors & Machinery | ₹8,000 – ₹42,000 (distance + transporter cost) |
| Livestock Delivery | Case-by-case basis |
Delivery charges will be clearly mentioned on the Proforma Invoice before confirmation.
Free Delivery offers may apply during promotions.
🏡 5. Delivery Method
We use authorized logistics partners, company transport, or verified transporters depending on location & product:
Road Transport via Trailer/Truck
Crate-packed vehicle transport
Fully-assembled or semi-assembled dispatch (depending on model)
For e-bikes, delivery may be:
Doorstep Delivery, or
Pickup from Nearest Delivery Hub/Dealer
⚙️ 6. Installation, Assembly & Demo
E-Bikes: Delivered 95% assembled. Minor fittings done at delivery or via a technician.
Tractors & Machinery: Includes basic installation + on-site demonstration if available in your area.
Certain locations may require a demo request booking within 3–7 days of delivery.
📦 7. Inspection at Delivery (Important)
Customers must inspect the product at the time of delivery for:
✔ Condition of vehicle
✔ Physical damages
✔ Missing parts/accessoriesIn case of concerns, note them on the delivery receipt & inform us within 24 hours with images/video.
🏁 8. Registration & Insurance (For Vehicles)
RTO registration, road tax & insurance costs are not included in product price unless mentioned.
Customer may handle registration independently or request support from our team at additional charges.
❗ 9. Delays Beyond Control
Delays may occur due to:
RTO process & documentation
Natural calamities, strikes, transport restrictions
Route/permit issues for certain states
Tryab New Holland will keep you informed and expedite wherever possible.
🔄 10. Returns, Replacement & Cancellation Regarding Shipping
Since these are high-value and customized items, returns are limited:
Orders cancelled before dispatch: Subject to cancellation & processing fee
Orders cancelled after dispatch: Logistics + handling fee will apply
Replacements only for manufacturing defects, not transport damage caused after acceptance
Detailed terms are available in our Return & Cancellation Policy.
📍 11. Tracking
Once dispatched, you will receive:
Transporter Details
Driver Contact (if applicable)
Tracking Link OR WhatsApp Updates
📞 12. Customer Support
For delivery & shipping queries:
Phone/WhatsApp: +91 XXXXXXXXXX
Email: support@tryabnewholland.com🧠 Quick Tips for You as the Owner (Business Advantage)
Always take advance / token amount before booking logistics → reduces cancellations
Use insured transport for high-value machinery
Keep photo proof at pickup & drop for dispute protection
Partner with 2–3 transporters for best rates
Show a Delivery Timeline Bar on product pages to build confidence.